In this assignment, you will develop a training manual that will be utilized for training new employees (certified medical administrative assistants [CMAAs]) who join the clinic.

I. Introduction Purpose and scope of the manual B. Clinic’s mission and values C. CMAA’s role in the clinic

II. Clinic Policies and Procedures. A. Overview of clinic policy and procedures. B. Scheduling an appointment C. Check-in and patient registration D. Insurance verification billing E. Medical records Management F. HIPAA compliance H. Emergencies H. Clinic communication protocols

III. Job Responsibilities and Duties A. Overview of CMAA’s job responsibilities and duties B. Communication with patients C. Medical terminology, documentation and data entry D. Data entry. Billing. Insurance processing. Patient flow and appointment scheduling G. Clinic inventory management and supply control

IV. Training in Software and Technology A. An overview of software and technology for clinics B. Software and Technology Training A. Overview of clinic software and technology B. Electronic Health Record (EHR). C. Billing, coding and communication tools D. Data protection and security

V. Professionalism & Ethics B. An overview of ethics and professionalism in healthcare Privacy and confidentiality of patients C. Ethics in decision-making

VI. Conclusion A. Key concepts and key points B. C. Training and development opportunities for future CMAAs

VII. Appendices A. Appendices A. Clinic procedures and policies B. Glossary medical terminology C. Job aids, reference materials D. Training evaluation form.

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