Identify the key facts in the case study. As the administrator managing Dr. O’Connor’s department, how would you go about handling the situation?

Managing healthcare professionals case study

The key facts in the case study are that Dr. O’Connor is refusing to comply with a new policy requiring all doctors to use electronic health records (EHRs). His opposition has been loud and clear. He claims that EHRs are cumbersome, inefficient, and time-consuming. As the administrator managing Dr. O’Connor’s department, I would approach this situation by first attempting to understand why he is so resistant. His hesitation could have valid reasons that will help me make better decisions.

Once I have identified any underlying issues it will then be important to have open communication between myself and Dr. O’Connor in order to come up with an agreeable solution together. Other stakeholders, such as IT staff or EHR vendors may be able to offer more insight on how this issue can be handled from an operational and technical standpoint.

While it’s important to adhere to policies to ensure smooth operations, it is equally vital that all parties feel heard and respected when they voice their opinions. This will help to avoid any feeling of being ignored or disregarded when there are disagreements. We can reach an agreement that works for everyone involved, while also respecting organizational guidelines.

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