Discussion board for nursing leadership and management
Managers use problem resolution to resolve workplace problems. These can be caused by a variety of factors, such as insufficient staffing or conflict between employees. This approach can be used in situations where there is evidence of misconduct by employees. The nurse manager must find a solution to ensure accountability and maintain a safe environment.
Negotiation is about finding mutually beneficial solutions to conflict between parties. For example, if two departments have difficulty working together, the nurse manager might use negotiation techniques like open dialogue and compromising to find a solution that all can accept. Both sides will feel that their needs are being considered, which allows them to work together more efficiently and prevents tensions from escalating. Negotiation and problem resolution are important tools for nurse managers to use when dealing with stressful situations at work.