Conduct an interview with someone in an informatics role in a clinical setting.

Introduction

Informatics is an emerging field. It involves the application of technology and data in order to enhance patient outcomes and support clinical decision-making. The paper includes an interview I conducted with an informatics specialist in a clinical setting. This will allow me to discuss their roles, education requirements, perspectives on patient safety, as well as human factors. In addition, I will analyze and research the effects of The Joint Commission Patient Safety Goals and Agency for Healthcare Research and Quality’s Patient Safety Indicators (AHRQ). I will also identify the Technology Informatics Guiding Education Reform, (TIGER), that is used in clinical settings and provide the viewpoint of an informatics professional.

Role Description, Education Level and Role Requirements

Interviewed informatics professionals work as Clinical Informatics Specialists (CIS) within a large hospital. They are responsible for the design, implementation and maintenance of EHR systems as well as clinical decision support tools to aid healthcare professionals in making informed decisions. In addition, they assist clinicians with the maintenance and optimization of EHR systems.

A degree in Nursing or Health Informatics is required to become a CIS. The degree level required for this position is a bachelor’s degree, but some organizations may require a master’s degree. A CIS should have previous experience in healthcare. He or she must also be adept in using technology and software.

Views from the Experts: What the Role Does for Patient Safety? How does it Improve the Quality of Care?

I was told by CIS that they play a major role in improving the safety of patients and enhancing quality care. The following are some of the ways that their roles impact patient safety and care quality:

  1. EHR optimization – The CIS works towards optimizing the EHR system to ensure that healthcare providers have access to accurate, timely, and complete patient information. Healthcare providers will be able to make better decisions if they have accurate and complete patient data. This will improve the quality and safety of patient care.
  2. Clinical Decision Support (CDS) tools – The CIS helps in the development and implementation of CDS tools that aid clinicians in making informed decisions. These tools offer reminders, alerts, and recommendations for clinicians in order to promote evidence-based practices, lower medical errors, improve patient safety, and increase patient safety.
  3. Data analytics – The CIS assists in the development of data analytics tools that help healthcare providers identify trends, patterns, and outcomes that can help improve patient safety and quality of care.
  4. Interoperability – The CIS works towards ensuring that the EHR system is interoperable with other systems and platforms used in healthcare. Interoperability facilitates seamless information exchange between healthcare providers. It improves patient safety as well as quality.

The Role of Human Factors and Other Challenges

Interviews with CIS representatives revealed a variety of human factors that are relevant to their roles, such as:

  1. Resistance to change – The CIS stated that healthcare providers are often resistant to change and may not embrace new technologies or processes easily. The resistance to change may make it difficult for new processes or technologies that could improve the quality and safety of patient care.
  2. Communication – The CIS stated that effective communication is crucial in their role as they need to interact with various stakeholders, including clinicians, IT staff, and vendors. Poor communication could lead to delays and misunderstandings that may compromise patient safety.
  3. Technical Issues – The CIS stated that technical issues with the EHR system or other clinical informatics tools can pose a challenge in their role. Technical issues may cause downtime, delays and errors which can have a negative impact on patient safety, quality, and care.

Interview: The insights gained

I learned many insights from the interview

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