Write a three- to four-page case study analysis addressing the points below.


The Homegrown Provider Order Entry System (POES) case study provides a clear example of a healthcare organization’s attempt to improve patient safety and reduce medical errors through the implementation of an electronic order entry system. This case study analysis will assess the critical evaluation question of this project and stakeholders. The project’s level of theory can also be evaluated. Additionally, it will identify the elements necessary to measure each stakeholder.

The Key Question for Evaluation:

Homegrown POES’s key question is: Has the electronic order entry system improved patient safety or reduced medical mistakes? To reduce medical mistakes caused by manual orders, the project was started. Evaluation questions focus on how effective the electronic order entry system has been implemented.


Homegrown POES has many stakeholders. They include doctors, nurses and pharmacists as well as administrators and IT personnel. Patients are the ultimate beneficiaries of the project since the system’s implementation aims to reduce medical errors, thereby improving patient safety. Primary users of this system are doctors, nurses and pharmacists. The implementation will improve efficiency and accuracy and help them to do their jobs more efficiently. Administrators are interested in reducing the cost of medical errors and improving the organization’s reputation. The IT department is responsible for maintaining and updating systems.


Homegrown POES Project is best served by contingency theory. Contingency theory suggests that there is no one-size-fits-all approach to organizational management, and a particular solution’s effectiveness depends on the organization’s unique characteristics. Homegrown POES was designed to tackle the company’s medical errors. It was unique. The implementation of an electronic order entry system was a specific solution to the problem, taking into account the organization’s unique characteristics.

Stakeholder group specific elements to measure:

For the Homegrown POES project, there are specific elements you should measure according to stakeholder groups:

  1. Patients – reduction in the number of medical errors and improved patient safety.
  2. Physicians – improvement in workflow efficiency, reduction in errors, and overall satisfaction with the system.
  3. Nurses – improvement in workflow efficiency, reduction in errors, and overall satisfaction with the system.
  4. Pharmacists – improvement in workflow efficiency, reduction in errors, and overall satisfaction with the system.
  5. Administrators – reduction in the cost of medical errors, improvement in the organization’s reputation, and overall satisfaction with the system.
  6. IT staff – successful implementation, ease of maintenance and upgrading, and overall satisfaction with the system.


In conclusion, the Homegrown POES case study provides an example of a healthcare organization’s attempt to address the problem of medical errors through the implementation of an electronic order entry system. The evaluation question for the project is whether the system’s implementation has improved patient safety and reduced medical errors. Patients, doctors, nurses, pharmacists and administrators are the stakeholders in this project. Contingency theory provides the best level of theoretical support for this project. Specific elements you need to assess by stakeholder group are workflow efficiency, error reduction, satisfaction with the system and cost reduction. The successful implementation of the Homegrown POES project demonstrates the importance of taking into account an organization’s unique characteristics when implementing a solution to address a problem.

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