Describe how the company division addresses customer needs and achieves competitive advantage.

Bus 475, week 2 strategic Plan Part i proposal for a new Division (1050)

Our customer service team is the company division that I decided to concentrate on. A dedicated group of professionals is responsible for providing customer satisfaction. We strive to be proactive in understanding and addressing our customers’ needs, which we accomplish through ongoing research and development efforts and by actively listening to feedback from our customers. Our excellent training program equips all staff with the necessary knowledge to deliver a helpful and efficient customer experience to everyone who contacts us. We also use cutting-edge technologies like AI-supported chatbots, automated personalization systems and personalized experience technology that allows us to respond quickly to common queries while providing customized experiences for every individual. We have a competitive advantage over competitors in the space because we can deliver better quality services quicker than traditional methods.

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