Create an executive summary that summarizes the need for the position; this will be presented to leadership prior to posting the job description and advertising it to potential candidates.

Health care managers in today’s modern environment need to understand

A number of sales staff members have left the company recently, causing a significant skills gap that will hinder our ability to meet customer needs and reach business goals. To maintain customer satisfaction and grow our revenue, we need to fill the vacancies as quickly as possible. We also have to continue to deliver on our promise of excellence in customer services. We are offering a position that is exclusively dedicated to relationship building and customer support.

This individual will be responsible for providing exceptional service across all channels—including phone, email, chat, social media and more—and developing strong relationships with customers to help drive retention and loyalty. You must have excellent problem solving skills and be flexible when dealing with unanticipated issues.

Finally, they’ll work closely with other members of the sales team (as well as various departments) to ensure that all customers’ needs are met swiftly and satisfactorily. The company is determined to find a qualified candidate that will allow us to reach new heights and continue our rich tradition of providing outstanding customer service.

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