Finance – cabinet co. | Business & Finance homework help
Cabinet Co. must provide goods to its customers that are suitable for their purpose, without defects, and of merchantable value. Cabinet Co. must address any problems with the wheels in order to comply with its contract obligations. Cabinet Co. may offer to replace the defective caster wheels for no extra cost or provide a complete refund, if requested by the customer. Cabinet Co should also inform its customers by writing about any issues with the purchase. This will let them know what they can do to get compensation, or make themselves whole.
The firm should investigate the causes of any incidents that may occur internally. They also need to receive feedback from customers both internal and external. Companies must ensure customer satisfaction and protect brand reputation.