Provide recommendations for how CSL should develop the required operational capabilities to deliver IT solutions.

Case exersice 2 computer services limited

Computer Services Limited (CSL), is an established company that specializes in human resource and payroll software processing. The company’s management is now considering expanding its business model to include IT solutions. CSL will face new operational challenges when it delivers IT solutions. This is in contrast to the way it operated previously, which was limited to providing payroll processing and software for HR.

Delivering IT solutions is different from traditional services. While customer meetings can take place at the client’s offices or conference rooms with traditional services, IT solutions often require on-site support by professional technicians. CSL must hire more staff to manage specific technology such as cyber security or cloud computing. These employees will also need experience with customer service and current licensing. It is important to keep in mind that the hiring process for qualified candidates becomes more difficult and essential.

In order for Company Ltd survive rapidly changing market landscape there are few recommendations need take Implementing an appropriate staffing strategy where by additional personnel can hired trained properly meet organizations specific project management requests Additionally they should prioritize identifying areas improvement allowing them monitor operations processes more efficiently Enforcing standardized procedures while also embracing knowledge sharing within departments will enable every team member understand value each persons contribution organization maximize impact projects Allowing employees work independently whenever possible promoting sense trust respect among colleagues make both administration lower level staff feel valued foster better relationships A formularized training program dedicated solely educating new hires practitioners further promote organizational growth Lastly access best available tools technology tried tested result being better equipped handle any technological advances may emerge future In conclusion Computer Services Limited must implement these recommendations its implementation process ensuring effective delivery it solutions place < br>

Refer to the Chapter 6 Case and create a 2- to 3-page paper, excluding the title and references pages.

You should support your ideas with at least two sources scholarly in addition the textbook.

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