What communication strategies did you use to resolve the conflict?

A conflict occurred in my workplace recently with a friend. When she suggested an idea to me for a project that I was working on, I didn’t agree with it and thought it wasn’t directionally sound. Active listening and assertive communication techniques were used to help me resolve the dispute. To help her understand my point, I paraphrased her words and then repeated her reasoning to ensure that both of us were on the same page. Particularly for assertive communication, I used clear language and made sure that my opinions were understood. This allowed us both to voice our opinions without diminishing each other’s ideas or causing further tension in the conversation.

The type of power being shown by myself is positional power which is derived from one’s job title or seniority within an organization—in this case, it is because of my role on our team that gave me authority over how decisions were made regarding projects and initiatives. Referent power was displayed by my colleague on the contrary. This is because I respected her abilities and expertise for certain tasks that were related to the projects. Her knowledge also includes areas in which I am less experienced, which led to divergent perspectives about where we should go with some initiatives like the one above.

Additionally, there were two aspects of communication that occurred during the interaction. Both verbal and not-verbal cues played an important role in this process. Verbal language used by both parties during conversation helped provide clarity into each side’s respective viewpoint while utilizing respectful tones throughout—avoiding any aggressive or demeaning behaviors which could damage rapport between us even further; Moreover, non-verbal cues included facial expressions among many other aspects generally associated with body language (eyebrow raising/body posture) helped communicate feelings when words alone were not enough–ensuring there were no misunderstandings throughout discussion since intent could sometimes become lost without direct eye contact / facial expressions helping convey them properly across different cultures especially if dividing line becomes thin between such methods bridging gap signify shared understanding amongst all involved parties quickly easily clearly.