- Analyze the key aspects of training and developing that will improve the performance of your small business.
This consultation will focus on a small local business. Customers service is a major aspect of the training and development. It includes training employees on how to interact with customers and resolve complaints. It is essential for staff and customers’ health. Training in food storage and food handling will also be offered to guarantee the highest quality food.
- Predict the potential problems that managers and owners could encounter in order to improve organizational performance.
Managers and owners may be faced with a challenge if employees are not committed to training and developing their skills. You can overcome this by communicating clearly the benefits of training, and offering incentives to encourage participation. Lack of funds and resources could pose another challenge. These can be overcome by choosing cost-effective methods such as training online or in-house personnel. The third problem could be inconsistency when it comes to implementing training. You can address this by regularly checking-in with staff and monitoring their progress.
- Give examples of the reasons for detecting organizational weaknesses in small-businesses and explain them.
Small business owners can make a big impact on their overall performance by identifying organizational gaps. A gap in customer service can cause customer dissatisfaction and decrease in repeat customers. A lack of food safety or sanitation could also lead to negative publicity and health issues for the restaurant. These gaps can be identified and addressed to improve the company’s reputation and revenue.
- Create a strategy for competitive training that improves the company’s position in the market. Your strategy should contain a description of the training activities you plan to conduct, a justification for using instructional strategies, and the expected return on your investment.
For all restaurant staff, a training plan for customer service could be implemented. It would involve role-playing activities, interactive workshops, as well as online resources to continue learning. Instructional strategies would be based on real-life situations and hands-on learning to prepare employees to deal with any customer situation.