Describe the most critical business processes that utilize information systems in your selected company.

Today’s technology is changing many aspects of the business landscape. E-commerce and the rise in popularity of online marketplaces are two of the greatest ways technology is affecting businesses. Amazon and Walmart have changed the ways consumers shop online, forcing brick-and mortar shops to rethink their business models to remain competitive.

Automation and artificial intelligence are two other ways technology is making a difference in the way businesses operate today. Automation and AI are being used by many businesses to enhance their operations. This includes automating repetitive tasks as well as using machine learning algorithms for better decision-making.

Amazon is an example of company that uses technology to improve its business. Amazon’s business model is built around providing a wide range of products and services through its online marketplace. Amazon uses technology to make it possible for customers to purchase a large selection at low prices and provide an easy-to-use, convenient shopping experience.

Amazon’s inventory management is one of its most important business processes. Amazon uses automation and AI to predict the demand for its products and optimize inventory levels. Amazon can use this technology to reduce costs and keep its competitive edge.

Amazon also uses information systems to manage its delivery and logistics processes. Amazon uses advanced routing algorithms, automated sorting systems and other technology to streamline their delivery and shipping processes. This makes them more efficient and faster than competitors.

The technology industry is changing rapidly and it plays a critical role in how businesses function today. Companies like Amazon can leverage technology to enhance their operations and reduce costs. This also improves the customer experience.


  1. “Amazon’s Automated Inventory Management” by Robert D. Austin, Harvard Business Review (

  2. “How Amazon Uses Big Data and AI to Optimize Logistics and Delivery” by Bernard Marr, Forbes (

  3. “The Impact of E-Commerce on Traditional Retail Businesses” by John R. Bryson, Journal of Business Strategy (

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