“Can The TSA Secure Top Flight Perform” examines how the Transportation Security Administration (TSA), must balance the needs of both the government and the general public to ensure the safety and security of our transportation system. This case discusses several HR practices implemented by TSA to tackle these issues, such as the use of behavior detection officers and advanced imaging technology.
TSA’s human resources practices contribute to the efficiency and effectiveness and employees are more efficient and effective. This case mentions TSA’s focus on training and hiring employees to have the necessary skills to properly screen luggage and passengers. TSA uses a performance-based reward system that allows employees to get bonuses according to their performance. This could help improve the effectiveness and efficiency of TSA employees. TSA should also think about establishing a process for recruiting that promotes inclusion and diversity, and provides employees with training and developmental opportunities. TSA can also increase the effectiveness and efficiency of its employees by giving them greater autonomy in decision-making and problem solving. This can be done through Self Managed Teams, which may lead to higher productivity, better customer satisfaction and increased employee engagement.