Identify and explain the potential employee needs that can lead to improved organizational effectiveness.


  • Three stores of the major supermarket chain’s southeastern section have low customer satisfaction and sales.
  • If you can, explain that development and training are possible to solve these issues.
  • Highlight the major points of the presentation.

Evaluation of Organizational Competitivity

  • Explain that to develop an effective organizational development strategy, it is important to assess the organization’s competitiveness over the next ten years.
  • Show how supermarket chains compare to their competitors on sales, customer satisfaction, employee retention, etc.
  • Discuss potential external factors that may impact the organization’s competitiveness.

Recognizing Potential Gaps in Organizational Efficiency

  • Talk about how poor sales and customer satisfaction are indicators of organizational failure.
  • Explain why staffing could be contributing to the gaps.

Recognizing Employee Needs

  • Explain how identifying the needs of employees is essential in creating an organizational development plan that will improve organizational effectiveness.
  • These are the major issues employees might face in these three shops.
  • Describe how surveys, focus group discussions, interviews can help identify employee needs.

Organizational Development Strategy

  • Develop an organizational strategy to address the employee needs and the company’s.
  • Describe how this strategy will improve your organization’s effectiveness.

Formal Education

  • Explain how formal education programs can help employees acquire new skills and knowledge that can help improve their performance and contribute to the organization’s competitiveness.
  • Give an example of how a formal education program can be used in the store and describe how it could improve organizational efficiency.

Learning on-the job

  • How on-the job training can be used to help employees learn new skills that match their jobs.
  • Explain the benefits of an effective on-the job training program in your store.

Special Assignments

  • Disclose how employees can take on additional challenges and learn new skills through special assignments.
  • Give an example to show how a store can implement a special assignment program and discuss the benefits for organizational effectiveness.

Mentorship Model

  • You can explain how mentorship models help employees to learn from their more senior colleagues, gain insight into their jobs and improve the company.
  • Give an example of how a mentorship program can be used in the store and describe how it leads to greater organizational effectiveness.


  • The benefits of coaching for employees include improved performance, new skill development and increased productivity.
  • If you can, give an example of a coaching program for stores. Then explain why this will improve organizational efficiency.

Career Planning and Development

  • Explain how career planning, development programs and other tools can assist employees in advancing their careers.
  • Give an example of how a program for career development and planning can be used in the store and describe how it could improve organizational efficiency.

Employer Career Development: Organizational Best Practices

  • Explain how job rotation and job shadowing can be used to help employees grow their career within an organization.
  • Give an example of how an organization practice can be applied in the store and describe how it leads to greater organizational effectiveness.

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