One phone system Inc. faces friction because of the multiple stakeholder interest and their desire for their shops to remain open despite the company’s global growth plan. The institution must establish rigorous assessment criteria to guarantee that the subsidiary selected for closure will not have a negative impact on the institution (Kinicki & Fugate, 2020). Complex assessment criteria allow the institution to offer a realistic solution acceptable to all stakeholders. It also reduces inter-personal disputes.
Different methods can be used to collect data. The institution is able to decide which method will work best for them. A survey will be distributed to workers who receive the subsidies. Surveys will contain a questionnaire asking for information on suppliers and employers. A survey for clients will be available to collect their opinions on the institution. Employees and suppliers will be able to assess the institution’s value chain process via the questionnaire (Kotler & Keller, 2016). They will also describe the contributions they make to the success of the business. Interviews with workers can be conducted either in person or by telephone. Only the top managers of subsidiary companies will be interviewed because they are more knowledgeable about manufacturing processes. Interviews will be conducted to examine the supplier relations, production costs, efficiency and product. To collect data on historical performance of the institution, including sales, revenue and market share, an empirical study will take place. Based on consistency and quality of the answers with existing empirical data, data will be evaluated. Such data could include statistics about process efficiency or manufacturing costs.